Delivery and Returns Policy
Delivery:
We offer two options:
Collection Option - Waterford City only.
Niamh will offer 2 morning and 2 evening collection options in the Waterford city area. Contact number must be given to ensure arrangement of collection point.
When filling out shipment details in Collection Option you must ensure you provide an address for completion of your order.
2. Standard Shipping Fee - €6
Please allow 3 - 5 working days for your delivery.
All orders are despatched Monday, Wednesday and Thursday between 1pm and 4pm. Orders Placed before 2pm Monday, Wednesday and Thursday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed on Friday and over the weekend are sent at 1pm on Monday or in the case of a Bank Holiday the next working day.
Returns Policy:
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or any security seals broken.
Please ensure to use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from niamhkennedyhair@gmail.com, please enclose a copy of the email in your return.
When returning an item please use recorded delivery, we can not process refunds or replacements for items we haven’t received.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have used the agreed method of shipment.
In the unlikely event of receiving a damaged product(s), please notify us by email within 7 days to niamhkennedyhair@gmail.com.
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